​​SERVICES & CLEANING

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What services do you offer?

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Redondo Cleaning & Services specializes in high-quality residential cleaning tailored to each home. Our services include one-time cleaning, recurring maintenance cleaning, deep cleaning, and move-in/move-out cleaning. We also provide light commercial cleaning for select office and business spaces seeking a consistently polished environment.

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What is included in your standard cleaning?

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Our standard cleaning is designed to maintain a clean, comfortable, and refreshed home. This includes detailed dusting, vacuuming, mopping, kitchen surface cleaning (including appliance exteriors), bathroom sanitation, and general tidying.

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What makes a deep cleaning different?

A deep cleaning provides a more detailed and thorough level of care, focusing on buildup removal and often-overlooked areas such as baseboards, fixtures, grout, and hard-to-reach spaces. This service is ideal for first-time visits or homes requiring additional attention.

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Can I customize my cleaning service?

Yes. Every home is different, and we tailor our cleaning services to your specific needs. You can also request additional services such as inside appliances or organization when booking.

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Can I request additional services?

To ensure proper scheduling and service quality, all additional services must be arranged in advance. This allows us to allocate the appropriate time and resources for your home.

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BOOKING & SCHEDULING

 

​How do I schedule a cleaning?

Scheduling is simple. You can request a quote online or contact us directly, and we will schedule your cleaning at a time that works best for you.

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What happens after my first cleaning?

After your first service, you can choose to set up recurring cleaning on a schedule that works for you, such as weekly, biweekly, or monthly.

 

What is your cancellation policy?

Appointments require a minimum of 48 hours’ notice for cancellation or rescheduling. Changes made within this timeframe will be subject to a $50 cancellation fee.

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PREPARATION & EXPECTATIONS

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How should I prepare my home before service?

To ensure the highest level of service, we recommend removing large clutter prior to your appointment. This allows our team to focus on delivering a detailed and efficient clean throughout your space. Please have kitchen trash bagged so it can be easily removed from the home during your cleaning.

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Do you bring your own cleaning supplies?

Yes, our team arrives fully equipped with professional-grade cleaning supplies and equipment to ensure a high-quality service.

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To maintain the highest level of sanitation and prevent cross-contamination, we kindly request that each bathroom has its own designated toilet brush.

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If you have preferred products you would like us to use, we are happy to accommodate, just let us know ahead of your appointment.

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Are there any services you do not provide?

For safety and quality assurance, we do not service environments involving biohazards, bodily fluids, or pet-related messes.

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Additionally, excessively cluttered spaces may limit the scope of cleaning that can be performed.

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We do not clean areas that are higher than what can be safely reached with a 2-step ladder provided by the customer.

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We also do not perform heavy lifting to avoid damage to property. Any heavy furniture must be moved in advance so our cleaners can properly access and clean those areas.​

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What about pets in the home?

We kindly ask that all pets are secured in a safe and comfortable area during your scheduled service. Please inform us in advance if pets are present so we can ensure a smooth and safe experience for everyone.

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PRICING & POLICIES

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How does payment work?

For your convenience:
• All service types are charged upon completion of the service.​

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What types of payment do you accept?

For your convenience, we accept multiple forms of payment, including cash, Venmo, Zelle, and all major debit and credit cards.

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If you require an alternative payment method, please contact us in advance and we will do our best to accommodate your request.

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How is pricing determined?

Pricing is based on:
• Size of the home
• Condition and level of buildup
• Type of cleaning service
• Any add-on services

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What if I am not fully satisfied?

While we do not offer refunds, your satisfaction is extremely important to us. If any detail was missed, we ask that you notify us within 24 hours so we can review and improve our service experience.

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Do I need to sign a contract?

No. We want you to be confident in our service. There are no long-term contracts required.

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OUR TEAM

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Are your cleaners trained and trustworthy?

Yes. Our team is trained to provide consistent, high-quality cleaning and to treat every home with care, professionalism, and respect.

 

Will I have the same cleaner each visit?

We aim to provide consistency whenever possible so your cleaner becomes familiar with your home and preferences. If unavailable, another trained team member will be assigned.

 

Should I tip my cleaner?

Tipping is never required but always appreciated for excellent service.

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SERVICE AREAS​

What areas do you service?

We proudly serve Johnston, Wake, Cumberland, Harnett, and Sampson County. If you are unsure, feel free to contact us to confirm service availability.

Photo Policy​

Do you take before and after photos?

Yes, we may take before and after photos for quality control and training purposes. We respect your privacy and do not share any images publicly without your permission.

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With your approval, photos may also be used for marketing purposes.

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Still have questions? We’re happy to help—reach out anytime.